Privacy policy
Unique by Nature Co.
Last updated: January 3, 2026
Introduction
Unique by Nature Co. (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, make a purchase, or communicate with us.
We manage personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Scope of This Policy
This policy applies to all interactions with Unique by Nature Co., including use of our website, placing orders, subscribing to communications, contacting our team, and participating in promotions or surveys.
Personal Information We Collect
We may collect the following types of personal information:
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Name, email address, phone number, and billing or delivery address
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Order details and purchase history
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Payment information (processed securely by third-party payment providers; we do not store card details)
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Internet and device data such as IP address, browser type, time zone, and device identifiers
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Records of correspondence with our customer support team
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Preferences, feedback, survey responses, and marketing opt-ins
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Publicly available information from social media or advertising platforms
We only collect information that is reasonably necessary to operate our business and provide our services.
How We Collect Personal Information
Personal information may be collected when you:
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Browse or interact with our website
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Place an order or create an account
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Contact us via email, forms, live chat, or social media
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Subscribe to newsletters or marketing communications
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Participate in promotions, reviews, or surveys
We may also receive information from trusted third-party platforms that support our website, payments, analytics, marketing, or customer communications.
If you provide information about another person (for example, a gift recipient), you confirm that you have their permission to do so.
How We Use Personal Information
We use personal information to:
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Process purchases and manage orders
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Communicate with you regarding orders, enquiries, or customer support
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Provide delivery updates, confirmations, and after-sales assistance
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Improve our website, products, and overall customer experience
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Send promotional messages where you have chosen to receive them
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Conduct analytics and business improvements
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Meet legal, regulatory, and accounting requirements
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Protect our business and customers from fraud or misuse
Disclosure of Personal Information
We may share personal information with third parties where necessary to operate our business, including:
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Payment processors and financial institutions
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Technology, hosting, analytics, and marketing service providers
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Delivery and logistics providers
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Professional advisers such as legal or accounting consultants
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Government authorities where required by law
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A new owner or entity in the event of a business sale, merger, or restructure
We only disclose information required for the relevant purpose and take reasonable steps to ensure third parties handle information securely.
Overseas Processing of Information
Some of the service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy standards.
Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. While we strive to safeguard your information, no system or method of transmission over the internet can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date. We may need to verify your identity before processing your request.
Cookies and Website Technologies
Our website uses cookies and similar technologies to support website functionality, measure performance, and assist with marketing activities. These may include:
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Essential cookies required for site operation
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Analytics cookies to understand website usage
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Advertising cookies to deliver relevant promotions
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Marketing Communications
If you choose to receive marketing communications from us, you may unsubscribe at any time by following the instructions included in the message or by contacting us directly.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Data Breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and relevant authorities in accordance with our obligations under the Notifiable Data Breaches scheme of the Privacy Act.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
Unique by Nature Co.
Email: support@ubnco.com.au
Website: www.ubnco.com.au
Privacy Complaints
We take privacy complaints seriously and aim to resolve them promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):